CPMC-DAV TMS Online Web Request (FM)

Click here After Hour Requests (11pm-7am) Click here for Emergency/Urgent Requests

*Please note that this online work request portal is NOT FOR EMERGENCIES and is monitored during business hours: Monday - Friday from 7 AM - 11 PM (excluding Holidays). Work requests submitted during business hours may take up to 30 mins to process. Work requests submitted after 11pm will be processed the next business day.

IMPORTANT NOTE:
Requesters must have items ordered and onsite before submitting a work order to have it installed, assembled, or mounted.

Work Order New
Name (First and Last)*:  
Email*:
Phone # (10 Digits ###-###-####)*:
Department*:
Building*:
Floor*:
Room/Area*:
Additional Location Details:
Problem Type*:
Extended Description (please be detailed)*:
Version: v5.32.1.2691  Logout

FAQs


What is the average completion time for a work request?

All work requests are prioritized, with staff/patient safety and health issues receiving the highest priority. Depending on workload, lower priority requests may take longer to be addressed. Some requests also reveal facility issues which are beyond the scope of Facilities Engineering.

Why can't an engineer worker repair something when I report it verbally?

TMS will track all work requests. This provides us the ability to respond to and address ongoing problems, evaluate trends, maintain a history of activity, and assess each building's needs and demands. Verbal requests aren't entered into the system, which renders them nonexistent in terms of record keeping and accountability. We believe the documented request system improves our effectiveness and efficiency.

How do I follow-up on a Work Request?

You may call the Support Center at 415-600-7900 or 77900 or visit the Facilities TMS Web Request Site.

How do I report an issue/error with this request page?

To report a functionality issue with this portal please click here to submit a ticket to the system admin.